Cancellation & Refund Policy

Last updated: 28 September 2026

All membership payments are final and non-refundable. Memberships are digital, one-time purchases that activate immediately after payment.

Cancellation

Candidate and Company memberships are one-time payments — there is no subscription and nothing renews, so there is nothing to cancel. Because a membership is activated as soon as your payment is confirmed, a completed purchase cannot be cancelled.

Refunds

Once a membership has been purchased, the fee is not refundable, including if you change your mind, no longer need the service, close your account, or your account is suspended or terminated for breaching our Terms of Use. Please review the Pricing page before you pay.

If something went wrong with a payment

The following are payment errors, not refunds of a purchase, and we will always put them right:

You were charged but your membership did not activate. Activation is normally instant. If it does not appear within a few minutes, contact us with your payment ID and we will activate it.
You were charged more than once for the same membership. We will reverse the duplicate charge.
Your payment failed but money left your account. The amount is normally returned automatically by your bank or the payment gateway, typically within 5–7 working days depending on your bank. If it has not arrived after that, contact us.

Please write to us within 7 days of the payment.

How to contact us

Email thevisualizer09@gmail.com or call +91 75750 67673. Please include the email address of your account and your payment ID (you can find it under Membership → payment history), so we can help quickly. We'd appreciate you contacting us before raising a dispute with your bank, so we can resolve it directly.